To report a problem, ask a question or provide other feed-back you can either use MOMI's built-in problem reporting software or send an email to:
MOMI's built-in problem reporting software captures the current PC MOMI Client screen image, constructs and send a message directly to BlackWood. Additionally, a Diagnostic Text File that contains a great deal of PC, MOMI PC Client and Tandem server configuration information is automatically generated and attached. The Diagnostic Text File is in plain ASCII text and helps us understand your environment and resolve the issue (also saves us from asking lots of basic questions such as what software releases are being used, how many processors, what type of PC O/S, etc). Screen Prints are in JPG format.
On the screen to capture, right-click on the Print Screen located in the lower right-hand corner of the window (this button is labeled Clipboard if a printer is not available) and select Email BlackWood with Screen Print.
This selection displays the window below and captures the current PC MOMI Client screen. Additional screens may also be attached by again displaying the desired screen in the MOMI PC Client and again right-click on the Print Screen and select Email BlackWood with Screen Print (up to 10 screens may be attached in one message). Once all desired screens are captured, fill in the From with your email address and optionally add CC email addresses. In the body of the message type in any descriptive information concerning the problem or question (please try to give us enough detail so we may reproduce the problem or understand the question in your environment). Push Send Email to transmit the data.
MOMI's problem reporting software uses the DNS addresses of momi-mail.blackwood-systems.com (backup is momi-mail-b.blackwood-systems.com) over port 80. If access via port 80 is blocked in your local network, pressing the Config button displays a window with the following selections:
1) Use the BlackWood Systems Server (the default)
This selection sends directly to BlackWood and does not require any email server nor configuration from the user
2) Use NonStop SMTP server (what is defined in the CONFMOMI file for ALARM-SMTP-SERVER-ADDR), or
3) Use Local SMTP Server and manually enter an SMTP server DNS or IP-Address and optionally specify a User Name and Password (this User Name and Password provide access to this local SMTP server if required).
Any selection other than Use BlackWood Systems Server will communicate using standard SMTP protocol over port 25.
In the event a MOMI program abends on the Nonstop Server, please transfer in BINARY the ZZSAnnnn file(s) to our FTP site and then use MOMI's built-in problem reporting software or an email and let us know happened. Please include any information you may have pertaining to the occurrence.
Our FTP site is accessed with the following information:
ftp address : ftp.blackwood-systems.com
user name : momisave
password : momisave (both are the same and lower case)
The logon will take you to a special area on our FTP site where this User ID has access to place (i.e. write) files. Please send us an email if you have any trouble accessing the FTP site.
If sending a SAVEABEND via email, the file must be compressed (either using PAK on the Nonstop Server or ZIP on the PC) then attach the resulting file. When compressing a file, please use a file extension to denote the type of compression (i.e. .zip for ZIP and .1729 for PAK).